Cancellation & Refunds
Last updated: July 2026
1. Before you book
Every offer we send states the cancellation and change terms for that specific flight, hotel, apartment or package before you pay. Please review them — terms vary widely between refundable and non-refundable rates.
2. Statutory cooling-off (Israel)
Where the Israeli Consumer Protection Law applies, you may cancel a distance-sale transaction within 14 days of booking, subject to the law's conditions and exceptions. Note that certain travel services booked close to the travel date are exempt from the cooling-off right under the law. We apply your statutory rights wherever they apply.
3. Supplier-driven cancellations & changes
Refunds for a booked trip depend on the supplier's rules. Non-refundable rates are typically not refundable; flexible rates may allow changes or refunds subject to fees. If a supplier cancels or materially changes your booking, we will help you obtain a refund or alternative per that supplier's policy.
4. How refunds are paid
Approved refunds are returned to the original payment method. Timing depends on the supplier and the card network, typically within 14 business days of the supplier approving the refund.
5. How to request
Message us on WhatsApp or email hello@balilatoos.com with your booking reference. We'll confirm the applicable terms and handle the request with the supplier on your behalf.